FAQ

Can I personalise my gift?

Yes. Product pages show available options such as name, photo, message, charm, colour, design or other custom details. Fill the fields before adding the product to cart.

How do I place an order?

Choose a product, add your personalisation details, upload required photos if needed, add it to cart and complete checkout with your delivery details.

Can I order without creating an account?

Yes. You can checkout as a guest using your email and phone number. An account helps you view orders faster later.

Can I order multiple personalised products together?

Yes. Add each product with its own custom details to the cart. Review everything before checkout.

How will I know my order is confirmed?

After checkout, you will see an order success page with your invoice number. You can use that invoice number on the Track Order page.

Can I upload photos for a product?

Yes, if the product has photo upload fields. Upload clear JPG, PNG or WEBP images as requested on the product page.

What type of photo should I upload?

Use bright, high-resolution photos where the face or subject is clearly visible. Avoid blurry, dark, cropped or screenshot-heavy images.

Can I change name, photo or text after ordering?

Please contact us immediately at contact@giftwithlove.in. Changes are possible only before production starts.

Will you check my custom details before making the product?

We review submitted custom details for basic production suitability. If something is unclear, our team may contact you.

Can I add special instructions?

If a product has a message or note field, add your instruction there. You can also contact support with your invoice number.

Are payments secure?

Yes. Checkout uses secure payment methods and payment details are handled by trusted payment providers.

Is Cash on Delivery available?

COD is available on eligible products. Some personalised or prepaid-only items may require online payment.

Why is COD not available for my cart?

COD may be disabled if one or more products in your cart are prepaid-only or need production before dispatch.

What should I do if payment fails?

Please retry checkout or choose another payment method. If money was deducted, contact support with your payment reference.

Do I receive an invoice?

Yes. Your invoice number is shown after order placement, and you can view invoice details from the order tracking result.

How long does delivery take?

Delivery time depends on product customisation, production time and destination. Our team shares updates once your order is confirmed.

How can I track my order?

Open the Track Order page and enter your email, phone number, invoice number or shipment tracking ID.

Where can I find my tracking ID?

Your invoice number works as an order tracking ID. Courier tracking details appear once the order is shipped.

Can I change my delivery address?

Contact us as soon as possible. Address changes are possible only before dispatch.

What happens if delivery is delayed?

Courier delays can happen due to location, weather or service issues. Contact us with your invoice number and we will help you check the status.

Can I cancel my order?

Cancellation is possible only before production or dispatch. Contact support quickly with your invoice number.

Can personalised products be returned?

Personalised products are usually made specially for you, so returns may not be possible unless the item is damaged, defective or incorrect.

What if I receive a damaged product?

Contact us with your invoice number, photos of the package and product, and an unboxing video if available. We will review and help.

What if the name/photo/text is wrong?

If the mistake is from our side, we will help with a suitable resolution. If submitted details were incorrect, replacement may not be possible.

How do refunds work?

Approved refunds are processed to the original payment method or as advised by support, depending on the case and payment mode.

How do I contact GiftWithLove?

Email us at contact@giftwithlove.in or use the Contact Us page with your order details.

What details should I share with support?

Share your invoice number, registered email or phone number, product name and a clear description of the issue.

When will support reply?

We usually reply within 24 hours on working days. During high order volume, responses may take a little longer.

Can I ask for gift suggestions?

Yes. Tell us the occasion, recipient, budget and personalisation idea, and we can guide you.

Do you handle bulk or corporate gifting?

Yes. For bulk, return gifts or corporate gifting, contact us with quantity, budget, deadline and customisation requirements.