Privacy Policy

Last updated: 31 May 2026. For privacy questions or data requests, email contact@giftwithlove.in.

Information We Collect

• Name, email address, phone number, billing address and shipping address submitted during checkout, account creation or support requests.
• Order details such as products, quantity, price, invoice number, payment status, delivery status and customer instructions.
• Personalisation details such as names, messages, dates, photos, logos, artwork or other content uploaded for custom products.
• Website usage details such as pages visited, cart activity, device/browser information and basic analytics data.

How We Use Your Information

• To process orders, create personalised products, pack shipments and deliver products to your address.
• To contact you for order confirmation, missing custom details, payment updates, delivery support, return/refund requests or customer service.
• To improve product listings, website performance, customer support and shopping experience.
• To prevent fraud, misuse, payment issues and unauthorised activity on the website.

Photo Uploads & Custom Content

• Uploaded photos, names, messages and artwork are used only to make your selected personalised product and support your order.
• Please upload content only if you have the right or permission to use it.
• We may reject or hold an order if uploaded content is unlawful, abusive, hateful, copyrighted without permission or unsuitable for production.

Payments

• Online payments are processed by secure payment providers. GiftWithLove.in does not store your card, UPI PIN, banking password or sensitive payment credentials.
• We may store payment status, transaction reference and invoice details for order confirmation, accounting and support.
• For approved COD refunds, support may request bank or UPI details only for refund processing.

Sharing With Service Providers

• We share necessary order and delivery details with courier partners, payment providers, hosting providers, analytics tools and customer support tools.
• Courier partners may receive your name, phone number, address, pincode and shipment details to deliver your order.
• We do not sell customer personal information to third parties.

Cookies & Analytics

• Our website may use cookies or similar technologies to keep cart/session details, improve website performance and understand visitor behaviour.
• You may disable cookies in your browser, but some website features such as cart, login or checkout may not work properly.

Data Retention

• We keep customer, order and support data as long as needed for business, delivery, legal, tax, accounting, fraud prevention and customer support purposes.
• Uploaded custom content may be retained for order processing, replacement support or dispute resolution, then removed when no longer required.

Your Choices

• You can contact us to update your account/order details where changes are possible.
• You can request access, correction or deletion of your personal data by contacting support.
• Some records may need to be retained if required for legal, tax, accounting, fraud prevention or order dispute reasons.

Policy Updates

• We may update this privacy policy when our website, services, legal requirements or business processes change.
• The latest version will always be available on this page.